almost all his time towards ensuring that our Veteran brothers are not
short changed at any stage. He has been regularly projecting the ECHS
issues and a reply received by him from the Director ECHS is placed
below for the information of all concerned.
Date: Fri, 31 May 2013 21:39:03 -0700
From: MD ECHS
1. I have been reading a number of emails and have come across
numerous cases where ECHS beneficiaries are facing difficulties
because they are not aware of the procedures laid down for treatment
in ECHS empanelled hospitals. May I request you to pass this
information on to as many of our veterans to prevent inconvenience to
them when they need treatment through ECHS.
2. The guiding principles are as under:-
(a) In case of an ailment and a beneficiary requires any treatment,
bothOPD or IPD, report to the nearest ECHS Polyclinic.
(b) As far as possible, avail treatment in an ECHS empanelled hospital
as it ensures cashless treatment, thus avoiding the financial burden
on the veteran.
(c) Wherever possible, proceed to the empanelled hospital only once
the OIC Polyclinic has spoken to the empanelled hospital concerned and
obtain a confirmation that a bed is available if admission is
(d) If the empanelled hospital demands any cash from the beneficiary,
bring it to the notice of the OIC Polyclinic and the undersigned, so
that necessary action can be taken to resolve it immediately.
(e) If the beneficiary wants any planned treatment to be carried out
in a non- empanelled hospital for any reason, then the following needs
to be obtained before the treatment commences:-
(i) Diagnosis of the treating doctor with an estimate of the cost of
(ii) Approval of the service specialist.
(iii) Approval of MD, ECHS.
(f) However, in case of an emergency, an ECHS beneficiary can go to
any hospital and get treated. The nearest Polyclinic should be
informed within 48 hours so that the necessary Emergency Information
Report can be raised. Conditions that can be considered as emergency
have already been elaborated in the ECHS policy letters uploaded on
3. I do agree that non-availability of medicines has been a problem in
ECHS. ECHS has to obtain all its medicines through the Armed Forces
Medical Services and despite our best efforts, there are delays as
AFMSDs and SEMOs of MHs have to follow the Defence Procurement
procedures for procurement of medicines. The proposal for a pilot
project on outsourcing of pharmacy operations of ECHS has not been
sanctioned as yet. However, whatever funds are required by the Armed
Forces Medical Services for provision of medicines to ECHS Polyclinics
are being provided by Central Org, ECHS to the office of DG AFMS.
Concerted efforts are being made to improve the compliance level of
supply of medicines.
4. Some of the other benefits that have been recently granted to ECHS
beneficiaries are as under:-
(a) Travel by air in case of an emergency, if no other mode of
(b) Reimbursement of ambulance charges.
5. Some of the other highlights are as under:-
(a) Over 120 new polyclinics have been operationalised over the last
year and a half and most of these are in remote areas.
(b) Revised scales of equipment for ECHS polyclinics has been issued
by the Govt and the office of DG AFMS has been approached to procure
the same at the earliest.
(c) All polyclinics have been sanctioned a generator each so that
equipment like Dental Chairs can function even when there is no power
(d) 10 Regional Centres have already gone on-line for bill processing.
This has speeded up the processing of empanelled hospital bills as
also brought in transparency.
(e) 117 hospitals have been empanelled in the last one year with ECHS.
Special attention is being given to Mumbai and Coimbatore so that we
can have some hospitals empanelled at both these stations.
6. May I also request our veterans not to spread false propaganda like
the one on a maximum ceiling of Rs 25,000/- for treatment in ECHS.
There is no truth in this.
7. Health of the veterans is the concern of ECHS and so long as I am
its MD, it will be my endeavour to address each one personally. Please
do make my mobile No 8527794678 known to everybody, Sir. It will also
be nice if the veterans can mention their mobile No whenever they send
a mail so that I can personally speak to them and redress their
Wishing all the veterans and their dependents the best of health.
Maj Gen J George MD ECHS