As reported in this Blog earlier on 20th September, 2009, (Late) Smt.Muthammal left behind one daughter and one son. She had two daughters and one son. The elder daughter died leaving behind two children (the grand children to Smt.Muthammal) and the son-in-law of her elder daughter still remaining as a widower with two children.
There is lot of misunderstanding among the children of Smt.Muthammal (the legal heirs) to come to the Bank for claiming the L.T.A amounting to Rs.4 lacs.
Any amount of conciliation meeting with the legal heirs of (Late) Smt.Muthammal did not work out. The unreasonable enmity among the family members went to extent of dropping the LTA claim from the Bank.
It was with the untiring efforts of one our Exwel Trust’s well wisher, and a Social Reformer Flt.Lt.C.Chandrasekar, MA (Sociology), & M.A. (Economics), a retired Air Signaler of the IAF with the help of one retired Police Inspector brought all the legal heirs to the Trust’s Office and persuaded them to claim the LTA united and later take the benefit equally. It was a great task to Flt.Lt.C.Chandrasekar to search the whereabouts of the legal heirs, who were living in remote villages of the Tirunelveli District, where there is no motor able roads to these villages.
During the last days of her life Smt.Muthammal lived with her younger daughter. As she did not know her correct pension entitlement, she used to draw only Rs.3000 every month thinking that is her pension and leaving the remaining money in her pension account for a number of years without knowing the accumulation in her SB account. Whenever she needed some extra money, the Bankers used to sanction Pension Loan even though there was sufficient money available in her SB account. If the Bankers would have guided her properly, she would not have asked for any loan. The attitude of the Bankers towards these illiterate customers made the status of the pensioners miserable.
Now it is very difficult to get a Legal heir ship certificate from the Revenue authorities. The revenue department’s procedure is made so complicated, even a learned man has to bribe for getting a death and legal heir certificate.
My dear Bankers, please help the illiterate pensioners to enjoy their full pension by paying their correct pension in the last days of their life.