PLIGHT OF A DEFENCE PENSIONER WITH SBI CPPC, CHENNAI-1.
A retired Nb.Sub. K.Anthoni Samy, is drawing his defence pension from SBI Kattumannar Koil branch through SBI CPPC Chennai from 01.09.08. A complaint was given in person by this writer to the CPPC, Chennai in Jan 2009 stating that he is not being paid his correct pension. A monthly reduction of Rs.2189/- from his pension was reported for rectification. The pensioner has visited to the CPPC a number of times. An e-mail complaint was also given to the customer care. It is four months passed, so far no response from the Bank. The pensioner continues to get incorrect pension for the pas 8 months.
See how many mistakes the bank has done in respect of one single pension payment:-
1. The date of despatch of PPO is 30.6.08. Date of commencement of pension is 01.09.09. But the pension benefits containing gratuity and commutation were paid after 2 months and 7 days.
2. The sanctioned gratuity of Rs.2,16446 have been delayed by the bank for more than 2 months and 7 days. As per the CCS pension rules, any delay in payment of gratuity will attract penal interest @ 12% pa to be recovered from the official responsible for payment. Accordingly a claim for delayed interest for the gratuity amounting to Rs.4,768/- can be made.
3. The capitalized sum of the commuted value was paid on 08.11.08 instead of 01.09.8, but the pension was reduced w.e.f. 01.09.08. As per the payment of commutation rules, the date of reduction in the pension will be made by the banks only from the date the capitalized sum is credited to the pensioners account. Therefore in this case, the pensioner should have been paid full pension (without any reduction of the commuted value) for the month of Sep 08, oct 08 and full pension for seven days in Nov 08. The bank has ignored this rule and paid less.
4. The residual pension as per PPO is Rs.3358, whereas the bank has taken the commuted value of Rs.2747 as residual pension and started paying totally incorrect pension for the past 8 months, thus accumulating a short payment of Rs.23,648 till April 09.
5. The pension amount reckoned for payment of Dearness Relief is Rs.6105/- whereas the bank is paying DR @ 47% for the commuted value of Rs.2747/-.
The above five daring mistakes shows clearly that the bank’s supervising staff have no control over what is being keyed in the pension payment system or they themselves do not know any thing about defence pension or they are not bothered about the pensioners or they are thinking that the defence pensioners are fools to accept whatever the banks feel like paying or they are not afraid of any disciplinary proceedings against them for their mistakes or for the simple reason that so far no bank staff had been held accountable for their lapses in their work.