COMMUNICATION WITH THE RECORD OFFICES

COMMUNICATION WITH THE RECORD OFFICES

In this era of information technology revolution, our communication with our Record Offices has not been improved.

Off late, the need for an effective and fast communication with our Record Offices has become very important.  Specially after the introduction of ECHS, Online Scholarship Schemes, PM Scholarship Schemes, Revision of Pension, Endorsement of family pension, sanction of fresh family pensions, grant of pension to Unmarried/Widowed daughters etc., etc., the individual exservicemen and their widows mostly depend on their Record Offices for various clarifications and actions like Part II orders, approval of ECHS membership etc.

For availing the above facilities, one has to depend on their Record offices.  But the response from the Record Offices for such facilities very poor. 

There are more than 52 Record Offices spread all over India.  Very few offices are having Email contact and that too not very effective.  For example the Madras Regiment Record office is having an email ID madrasrecords@gmail.com and a Phone: 0423/2202060.  This is one of the oldest Infantry Regiment of the Indian Army.  The emails sent to the above email ID will never get any reply.  Phone calls are not attended properly.  Letter correspondence takes months together to get an answer.

The problems faced by aged non pensioners for grant of pension need quick attention.  Most of the non-pensioner applying for pension are above 70 years.  A quick response will give them hope. 

It is high time that the administration should improve the method of communication with the record offices and PCDA(P) Allahabad.  They should be made to accept correspondence via Email and take action immediately.  All the Record Offices must be provided with an effective Email address and the staff at the Record office be trained to reply/take action to the mail without any delay.

We earnestly request the authorities to study the problem and come out with a solution at the earliest.  Mostly aged people are affected.

Due to the abnormal delay by the record offices and CDA(P) Allahabad, some  non-pensioners applicants were sanctioned pension after their death.  

We must improve the system.