COMMUNICATION WITH
THE RECORD OFFICES
In this era of information technology revolution, our
communication with our Record Offices has not been improved.
Off late, the need for an effective and fast
communication with our Record Offices has become very important. Specially after the introduction of ECHS,
Online Scholarship Schemes, PM Scholarship Schemes, Revision of Pension,
Endorsement of family pension, sanction of fresh family pensions, grant of
pension to Unmarried/Widowed daughters etc., etc., the individual exservicemen
and their widows mostly depend on their Record Offices for various
clarifications and actions like Part II orders, approval of ECHS membership
etc.
For availing the above facilities, one has to depend on
their Record offices. But the response
from the Record Offices for such facilities very poor.
There are more than 52 Record Offices spread all over
India. Very few offices are having Email
contact and that too not very effective.
For example the Madras Regiment Record office is having an email ID madrasrecords@gmail.com and a Phone:
0423/2202060. This is one of the oldest
Infantry Regiment of the Indian Army.
The emails sent to the above email ID will never get any reply. Phone calls are not attended properly. Letter correspondence takes months together
to get an answer.
The problems faced by aged non pensioners for grant of
pension need quick attention. Most of
the non-pensioner applying for pension are above 70 years. A quick response will give them hope.
It is high time that the administration should improve
the method of communication with the record offices and PCDA(P) Allahabad. They should be made to accept correspondence via
Email and take action immediately. All
the Record Offices must be provided with an effective Email address and the
staff at the Record office be trained to reply/take action to the mail without
any delay.
We earnestly request the authorities to study the problem
and come out with a solution at the earliest.
Mostly aged people are affected.
Due to the abnormal delay by the record offices and CDA(P) Allahabad, some non-pensioners applicants were sanctioned pension after their death.
We must improve the system.
No comments:
Post a Comment